Series 15
40 episodes · May 15, 2023
The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
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- S15E1
Episode 1
May 15, 202343mThe team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
- S15E2
Episode 2
May 16, 202343mGloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
S15E3Episode 3
May 17, 202343mCustomers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.
S15E4Episode 4
May 18, 202343mA woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.
- S15E5
Episode 5
May 19, 202343mThe team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?
- S15E6
Episode 6
May 22, 202343mThe team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.
S15E7Episode 7
May 23, 202343mTech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
- S15E8
Episode 8
May 24, 202344mAngela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
- S15E9
Episode 9
May 25, 202344mThe team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
- S15E10
Episode 10
May 26, 202343mThe team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.
S15E11Episode 11
May 29, 202343mThe team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.
- S15E12
Episode 12
May 30, 202343mAngela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
- S15E13
Episode 13
May 31, 202343mSome companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
S15E14Episode 14
Jun 1, 202344mJulia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.
S15E15Episode 15
Jun 2, 202343mWe explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.
S15E16One woman's £5,000 energy bill
Oct 2, 202343mGloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
S15E17Episode 17
Oct 3, 202343mThe team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
S15E18The tax rebate with a sting in the tail
Oct 4, 202343mJulia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
S15E19Flooded six times in six years
Oct 5, 202343mGloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
S15E20Holiday SOS
Oct 6, 202343mThe young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
S15E21I lost £130,000 to a crypto scammer
Oct 9, 202343mThe crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.
S15E22Black market driving tests
Oct 10, 202343mHow delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.
S15E23Customer service meltdown
Oct 11, 202343mThe customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
S15E24My 11-year-old son booked a £4,000 holiday by accident
Oct 12, 202343mThe 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
S15E25Holidays
Oct 13, 202344mThe holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
S15E26Scammers controlling your phone
Jan 2, 202443mHow downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
S15E27David vs Goliath
Jan 3, 202443mHow a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
S15E28The 30-minute phone call to cancel your broadband
Jan 4, 202443mThe removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
S15E29Sunshine scams and cruise changes
Jan 5, 202443mThe Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
S15E30I had to bathe my disabled son in the garage after a dispute with my insurer
Jan 8, 202443mHow one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
S15E31Our 18-year-old house is crumbling
Jan 9, 202443mThe team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
S15E32Threatened with a knife by an airport parking firm
Jan 10, 202443mUsing an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
S15E33I bought a house for £28,000 – but I was forced to hand it back
Jan 11, 202443mHow one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.
S15E34I was put on a different flight from my kids - because the plane was too small
Jan 12, 202444mHoliday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?
S15E35Fake Taylor Swift tickets cost me hundreds
Jan 15, 202443mHow fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
S15E36Has your car been clocked?
Jan 16, 202443mThe team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
S15E37Charged hundreds of pounds to flush the loo
Jan 17, 202443mThe team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
S15E38My solar panel misery
Jan 18, 202443mGoing green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.
S15E39The holiday hotel that looked like a building site
Jan 19, 202443mWhere do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
S15E40My house is a building site
Jan 22, 202443mThe team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.