Series 16
45 episodes · May 20, 2024
The Rip Off Britain team is ready to tackle the issues you feel affect you the most.
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S16E1They sold me a written-off car
May 20, 202443mThe team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.
S16E2Blacklisted because of my surname
May 21, 202443mWhen an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!
S16E3Where’s my £300,000 whisky gone?
May 22, 202443mThe team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.
S16E4Paying £1 per mile for car insurance
May 23, 202443mPriced off the road: the young drivers handed a car insurance price hike in the middle of their policy.
S16E5My four-star holiday deal was anything but
May 24, 202443mThe team investigates the holiday deal websites whose offers were very different to what was advertised.
S16E6Energy Special
May 27, 202443mFrom shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.
S16E7Help – my home’s infested with beetles
May 28, 202443mThe team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.
S16E8The phone, the thief and the worthless insurance
May 29, 202443mHow one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.
S16E9Cut off from my landline
May 30, 202443mCould the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.
S16E10Help, they’ve hacked my holiday hotel
May 31, 202444mThe hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.
S16E11I became a money mule by mistake
Jun 3, 202444mGloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.
S16E12‘Lose a stone in a week’ – the pamphlet peddling porkies
Jun 4, 202444mThe team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.
S16E13Help, I don’t owe the debt you’re chasing me for
Jun 5, 202444mThe dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.
S16E14£89,000 down... and my bank won’t listen
Jun 6, 202444mLife savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.
S16E15My holiday coach crash nightmare
Jun 7, 202444mThe tour operator that one couple say really let them down when their coach transfer took a turn for the worst.
S16E16No payout pet insurance
Nov 11, 202443mGloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.
S16E17Out-of-control bamboo is destroying my driveway
Nov 12, 202444mGloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.
S16E18Help, my £45,000 pension is missing!
Nov 13, 202444mWith millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.
S16E19Crumbling concrete wrecked my home
Nov 14, 202444mGloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.
S16E20Wrong flight landed us in Lithuania!
Nov 15, 202444mJulia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.
S16E21Bank account switch left me broke
Nov 18, 202444mGloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.
S16E22Floored by ground rent demand
Nov 19, 202444mA 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.
S16E23No win, no fee cost me £27,000
Nov 20, 202444mGloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.
S16E24Thieves charged hundreds to my phone bill
Nov 21, 202444mHow mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.
S16E25Airport security delays left my holiday in ruins
Nov 22, 202444mThe travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.
S16E26The missing person ads that transform into scams
Nov 25, 202444mHow fraudsters are using social media posts about missing people and pets to hook their victims into scams.
S16E27£226,000 crypto scam left me homeless
Nov 26, 202444mHow a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.
S16E28Help, someone stole my house!
Nov 27, 202444mThe team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.
S16E29Fake weight-loss drug almost killed me
Nov 28, 202444mWe reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.
S16E30Ripped passport wrecked our holiday
Nov 29, 202444mIn a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.
S16E31Doorstep raiders knocked out my doorbell camera
Jan 6, 202543mThe team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.
S16E32Social media bank staff scam cost me £16,500
Jan 7, 202543mThe team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.
S16E33Mistaken identity cost me thousands
Jan 8, 202544mThe reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.
S16E34Landed in debt… for someone else’s shopping
Jan 9, 202544mThe team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.
S16E35The hotel with no running water
Jan 10, 202544mJulia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.
S16E36Missing £400,000 put my mum’s care at risk
Jan 13, 202544mJulia Somerville, Louise Minchin, Gloria Hunniford and the team hear the shocking story of how a woman’s attempts to invest both her own savings and her mum’s went disastrously wrong.
S16E37Ravenous rats destroyed my car
Jan 14, 202544mThe team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.
S16E38Careless couriers left our parcels in pieces
Jan 15, 202544mGloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.
S16E39When will my flood-wrecked home be fixed?
Jan 16, 202544mLouise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.
S16E40Filthy holiday cottages cut our break short!
Jan 17, 202544mThe team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.
S16E41Filthy takeaways posting incorrect hygiene ratings
Jan 20, 202543mThe team report on restaurants and takeaways where incorrect hygiene ratings risk misleading customers. Is the system in need of an overhaul?
S16E42Telecoms contract pushers caught on camera
Jan 21, 202544mIn a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about contracts business owners say it didn’t keep.
S16E43Tainted tap water left us in agony
Jan 22, 202543mLouise Minchin, Gloria Hunniford and Julia Somerville seek answers for householders who say their water company should have acted quicker when the cryptosporidium bug was found in their tap water.
S16E44Scammed by fake AI celebrities
Jan 23, 202543mThe team reveal how criminals are using artificial intelligence to create ‘deepfake’ videos of AI celebrities and public figures to try to get their hands on your cash
S16E45Forced to take five flights to board our cruise
Jan 24, 202543mWe hear the astonishing story of a couple who were forced to take five flights and travel 3,000 miles across Europe to board a cruise departing from Barcelona, following a series of airline mishaps.